I accept many things about myself, both good and bad. I accept that I get upset too quickly about unimportant things and that I react too fast and judge too harshly. I also know that I’m smart and reliable and I have pretty hair (thank you LifeBooker and keratin treatments!).
That being said, I do not accept Time Warner Cable. What a bullshit operation! Their product sucks, their service sucks and they are too expensive. I’m going with Verizon Fios. Fuck Time Warner Cable. I came home today after being gone a few days and my cable is not working. Yes, my bill is paid; no, I didn’t unplug anything and reattach it wrong. Now I have to wait all day today for someone to call me to tell me when a technician can come over to fix this thing when nothing happened that should have impacted my service in the first place. They originally told me that they couldn’t be here till Thursday but I called complaining and was told that the first woman gave me wrong information. The net/net is that they are coming to fix this issue sometime between now and 7pm EST.
It amazes me how many customer service reps are paid real American dollars to service me, the paying consumer, and then proceed to give me blatantly false information.
Another example… I got hurt at the NYSC on West 73rd Street last month. Their spin bikes are shit and the bracket became loose on the bike I was riding and I twisted my knee. Since mid-February I have been trying to reach the gym manager to see if the bikes have been serviced and specifically if the clips have been tightened but I have not gotten a response from him. Also, March and April dues were not supposed to be deducted from my account as a sort of “make good”… they were. Not only is this gym unclean, not only was I *for real* injured while going there, not only was I charged for March when I was not supposed to be, but additionally, the manager has not returned one of my calls since I hobbled over there to do him a favor and sign an incident report, something the kid at the front desk should have done the night of the incident but neglected to do.
As I am writing this blog, I was on the phone with the manager of NYSC. He claims that the bikes were serviced and he is sorry he didn’t inform me sooner. He also said that he never got a single message I left for him at the front desk – another issue, no? And did I mention that he was “in a meeting” until I told the kid at the desk I would be calling Town Sports International to report him for not returning my calls and being unhelpful? Yeah, that happened. And then Mr. Manager got on the phone wit da swiftness!
I am seriously considering dropping NYSC entirely and joining Equinox. They are close to my spin studio and my yoga studio and the facility looks gorgeous. Maybe slummin’ it is something I should consider NOT doing. It just sucks because I have a couple of friends who work at NYSC and I do not want it to look like a reflection on them. They are actually the sole reason I have not told the manager to take his two months on the house and shove it up his pee hole.
Which brings me to March Madness. I’m sorry – I just don’t get it. There are so many teams and brackets and divisions and players… it’s mind boggling. The only teams I know I’m probably supposed to support are Temple, Duke, FSU, Maryland and Georgia Tech but I don’t even know if they are all playing. Is Gonzaga in it this year? Are they doing well? Where is Gonzaga? I have no idea where the campus is but I know I like their name. Go team!
Maybe this week is off for me because the Ides of March is approaching. It could also be that I lost my mind a little from a morning lacking television entertainment combined with half and half that spoiled two weeks too early. Anyway you slice this thing, it’s a good thing that punching people in the face and shoving babies is illegal. I would totally take advantage of those activities if the law didn’t prohibit such behavior.
Lifebooker is a great daily deal site that offers outright steals on services here in NYC, and in other cities. Unfortunately, as a consumer, you aren’t always familiar with the vendors you are buying the services from. On two separate occassions, I met with vendors whose services were not up to par. I’d bought several versions of each voucher, though, because the price was too good to pass up. Immediately, I was issued a credit (took no more than 1 business day), no questions asked! Good work, Lifebooker!
Gilt, as you know, is a daily deal site that offers designer and name brands at a fraction of their retail cost. They also offer lifestyle products – food, wine, home decor, travel accessories, etc. Throughout my time buying products from Gilt, I have had two instances where the item – the “non-returnable” item – was damaged. I called the company and they issued a return label, apologized for the state of the garment and refunded my money all within a week’s time – not kidding! Just a week.
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