Uh oh, now I am mad. Just kidding. But for real, do not shop here. I have bought many items from this store over the years and recently one of my bags broke. Rather than giving me store credit and allowing me to purchase another bag OR sending it back to the manufacturer for a replacement, the owner shipped it to his cobbler for repair… aka shoe guy.
Here is the skinny… Bought the bag in September 2011 and it came with two handles – one long so you can wear it cross body and a smaller shoulder bag. Within a month, both the long and short handles broke. The hardware was cheap. They sent the short handle to a shoe man to have the hardware replaced (I threw out the longer handle). I’d been using the bag to carry my computer, book, wallet and makeup but I decided to stop putting my computer in it. In November and December the same thing happens with the bag and the owner sent the bag to the same cobbler but this time doesn’t replace the faulty hardware; he just “fixes” it.
Mind you, last night this happened again but what a doozie! Not only did the strap break but it ripped clear off the bag. This wasn’t the hardware… this was the stitching. Also the latch that holds the front pocket closed broke off Saturday night which is funny since I never latch it shut. So, at around 5.45pm last night, January 17th at lululemon Union Square, I had to ask for a free shopping bag to put my broken to shit bag in (awful use of the English language but that’s ok… you know what I mean).
In case the owner happens upon this post I will say that he did give me a $40 credit which I used toward a bracelet. However, on a bag that cost me about $400, that really wasn’t enough. He also paid for the bag to be fixed each time and was shocked when I wasn’t supremely excited about him going out of pocket. Further, he insists that he contacted his vendor in Italy about these issues and the vendor refused to send a replacement which I find to be suspect since he claimed to have purchased several bags from this company and has a great relationship with them.
All in all, this small business gives other small businesses a bad name. Verve does not actually care about the products they sell, since they won’t really stand behind them. In my mind, sending my damaged bag off to a shoe man and then expecting me to be grateful is laughable. Never did he state that he was sorry or acknowledge that my belongings, especially my computer, could have been damaged. I’m sorry to say that I don’t trust this store, the management/owner, or the products any longer. There was something nice about spending money in a local establishment but I think I’ll avoid this place from now on since they are just ill equipped to take care of their customers.
PS: I never wore the bracelet and a stone fell out when I took it out of the box. CHEAP!
Oh, and here is the bag in question.